Old Mutual Enquiry --CCCCR***2-- Inbox

Old Mutual South Africa, so let me see if I get this:

- On the 31st of August, I emailed the oldest insurance company in South Africa, aka Old Mutual South Africa, and I asked them to remove a few benefits from my existing policy. By the 24th of September, my instruction was still not executed.

- On the 24th of September, I took to LinkedIn to complain about the fact that a company with a market cap of over R63 billion, aka Old Mutual South Africa, can't execute a simple instruction. I then received about 5 DMS from said company about the issue, and now 6 days later, my initial instruction still has not been actioned.

Old Mutual South Africa, I know that when you have over R50 billion AUM, the instruction from one client doesn't really matter, and I think most clients feel that way when it comes to big companies like you, but I suppose we hope we will be proved wrong, but you have shown me that our assumptions are right.

And I don't want to get a call from you, so don't ask me for my contact number. I don't want to be contacted by one of your Financial Planners; I am one, so I really don't want one to contact me. I WANT YOU TO EXECUTE MY INSTRUCTION. I FOLLOWED YOUR PROCESS. I EMAILED YOU, SO NOW YOU DO YOUR BIT.

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***(telephone) *** (email) | --CCCCR***2-- (reference) www.oldmutual.co.za

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UNSUBSCRIBE I PRIVACY POLICY I DISCLAIMER I COMPANY INFORMATION I CUSTOMER PRIVACY NOTE

----- Original Message ----- From: Gavin Smith [mailto:***] To: *** [mailto:***], *** [mailto:***] Sent: Sunday, August 31, 2025 6:46AM Subject: Greenlight Contract - ***9 - Cover Benefit Cancelation

This email originates from an external source. Stop and think before you click!

Good day,

Can you please make the following changes to this contract:

* Cancel ***9/LSD/4 * Cancel ***9/LSD/3 * Cancel ***9/LSXRDB/1 * Cancel ***9/LSXRDB/2

Please let me know if you have any questions.