Old mutual

If I could give them a 0 rating I would. The worst customer service I've ever seen. Been struggling with a claim for more than a year. You are put on hold over the phone for almost an hour, revered to different people cause no one knows what's going on. Replies on emails go unanswered. Only be told there are legal issues on their side, which sound more like an excuse not to pay at all or delay the payment indefinitely. No feedback on when it will be finalized. Ridiculous!