BT
Berinda T
1 reviews | Active since Oct 2021
25 Oct 2021, 14:36
Old Mutual.
On 27/9/2021 I have submitted forms for a annuity to pay out. It is nearly a month now and have not received the payment yet. When I phone their customer services they tell me the claim is in prossess. I complained again on 21/10/2021 at a manager at customer services, today they tell me I must wait for feedback that the processing department must send to this manager. When I submitted the claim they initially told that it will take 15 working days. I want to know why it is taking so long.
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Replies (2)BT
Berinda T's updateReviewer Update
26 Oct 2021, 13:10Another day have past with no new feedback from Old Mutual.
Very disappointing
Very disappointing
BT
Berinda T's update26 Oct 2021, 13:10
Reviewer Update
Another day have past with no new feedback from Old Mutual.
Very disappointing
Very disappointing
BT
Berinda T's updateReviewer Update
29 Oct 2021, 16:53It is now more than a month and have not received any payment as yet.
Just excuses from Old Mutual, how long can payment take.
I will definitely report them at The National Consumer Commission.
Just excuses from Old Mutual, how long can payment take.
I will definitely report them at The National Consumer Commission.
BT
Berinda T's update29 Oct 2021, 16:53
Reviewer Update
It is now more than a month and have not received any payment as yet.
Just excuses from Old Mutual, how long can payment take.
I will definitely report them at The National Consumer Commission.
Just excuses from Old Mutual, how long can payment take.
I will definitely report them at The National Consumer Commission.