DN
Daisy N
1 reviews | Active since Oct 2018
04 May 2026, 09:33
Old Mutual drama
FlexiPension Claim dilemma Submitted claim on 10th April 2025. I was told it will take up to 15 working days. On the 28th, when I inquired, I was told the holidays affected the deadline and I should call today. Today, I am told the claim process has not been effected as it works with calendar days and it couldn't start on the 1st due to holidays on Friday, and now today it is day 1 of May, and it is in a queue, which takes up to 21 working days to process. I must call again next week Tuesday to check the process progress. How does one receive four different pieces of feedback from one company? C
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Old Mutual's replyOfficial
04 May 2026, 09:48Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply04 May 2026, 09:48
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management