Old Mutual drama

I am posting a review after much back and forth with Old Mutual. This month I received a email stating that my policies were not paid. I have three personal policies and then another for my school. The ones on my personal side "were not paid" but my school side were paid. Low and behold the double debit went off and I then contacted my broker. I also emailed the 2 email addresses on the email (not a single response to date). The Broker states that 150 odd accounts were not paid and I happened to be one of them. How out of every client does it go off double on one side and normal on the other. They then want to blame Nedbank (whom I bank with). After emails, my Broker says there is unfortunately no time limit as to how long this could take to rectify. Once this issue is reversed, I will surely be looking at new cover. I am sure I am not the only one to have experienced this shocking service and delay tactics from Old Mutual.