Old Mutual dragging their heels to pay out

Having been a client with Old Mutual since 1986 I nave experienced the worst possible service when it came to cashing in a Flexi policy.

Started the process on the 25th of May 2020. Still have had no resolution. The broker that I deal with, told me that he is getting the runaround from the agents and would I please take over the process. That is when the real frustration came in. I started emailing and calling every other day to get a status report.... The last mail I received from old mutual on the 23rd advising me that it would be resolved within 5 days ...."Good day, We would like to confirm your case has been assigned to a consultant to resolve. The consultant will be in touch with you shortly. The approximate turnaround time to resolve your complaint is five working days. Your reference number is: OCM-06995-M6N2S2 Should you want to follow up on this case, please reply to this email (but please do not edit the subject line). This will assist our team to track all your valued correspondence and most importantly, assist us in resolving your case. Yours in Service, Old Mutual Complaints Management" ________________________________________ Well its the 29th Still no resolution still no call!!!