SV
SISANDA V

1 reviews | Active since Aug 2015

22 Jul 2016, 09:40

OLD MUTUAL DOUBLE DEDUCTING OUR PREMIUMS

<p>In our office we normally receive visits from Old Mutual Consultant who present for us new from Old Mutual Products, he introduced to us a new cover that is cheaper which still have the same benefits, and we were told that for six months we will receive our cash back of our old premiums because the premiums will double deduct the premiums on our salaries for six months. We expected to receive our cash back or premium holiday as from April till today we recieved nothing in our office, and it is frustrating because our salary is double deducted . This is not fare at all.</p>

0
Replies (3)
Old Mutual
Old Mutual's reply22 Jul 2016, 10:34
Official

I am sorry to hear of your experience. I will investigate this matter and provide you with feedback.

Kind regards

Brent Sellidon

SV
SISANDA V's update22 Jul 2016, 11:16
Reviewer Update

Thank you very much Brent for your quick response, my contact number is ********** or **********

Old Mutual
Old Mutual's reply01 Aug 2016, 12:43
Official

Good day Sisanda

The broker has confirmed that he is in contact with you in order to resolve this matter.

As confirmed, the broker is not an Old Mutual employee. He is a Financial Service Provider and therefore solely accountable for the advice he rendered to you. Old Mutual therefore has no jurisdiction over the advice/service he provided.

Kind regards,

Brent Sellidon