Old Mutual doesn't want to pay out

Old mutual does not want to pay out a policy i withdrew more than two months ago

They sent me a SMS after taking time off work ,going to their branch ,submitting the claim, stating that i would receive the money in 3 to 5 days .I waited patiently for that until day 6...still nothing in my bank account ,i come from the branch in Menlyn and they are giving me the go around making calls but no feedback...Instead i received a silly automated sms (that i have received before more than once)that they have received my withdrawal request ....AGAIN

Is Old Mutual doing what they do best are well known for to me? Not wanting to pay policy holders trying to withdraw?

I would like to urge the community at large to stay away from this organization because as we have seen on tv and social media they do as they please with consumers

Until i get my money i will continue to bring awareness to people about Old Mutuals foul play