Old mutual doesnt want to pay my pension

Item: Old Mutual
Rating: 1
Author: Joseph M

I lost my job in 2017 March.My then company transferred pension from one financial institution to OldMutual. Its been a year and I haven't received a cent of my pension. Few weeks ago they sent me an email claiming they paid my pension.The money didn't come through and y sister picked up that the email they sent,i was paid just over R550. I have been employed for 5years. When I queried this with my sisters assistant,they claimed the other portion is with SARS for taxing. I know that this doesn't take more than 30days as my sister recently got her pension after leaving her previous job. She was kept updated via SMS and as for me,I haven't received a single sms. I am still unemployed and they keep telling my sister whom since resorted to complaining on twitter that they will or called me meanwhile they haven't. I need this money as my kids must eat but old mutual is taking me from pillar to post. please help HelloPeter

Helpful (0)

Replies (4)

Old Mutual's replyOfficial

22 May 2018, 10:04

Thank you for letting us know of your concern about the delayed payment. We will investigate and contact you with feedback.

Kind regards

KareemahSulayman

Old Mutual Complaints Management

Old Mutual's reply22 May 2018, 10:04

Official

Thank you for letting us know of your concern about the delayed payment. We will investigate and contact you with feedback.

Kind regards

KareemahSulayman

Old Mutual Complaints Management

Joseph M's updateReviewer Update

22 May 2018, 10:17

KAREEMAH you have been investigating for way over 8 weeks with no solution. This person will brief you on my case- Brent Lodewyk. He hasn't been of assistance to me. In one of the emails I mentioned my sisters pension payment and notification she has been getting and he has a nerve to tell me that he doesn't know which scheme my siters was on. MY QUESTION IS DONT YOU TREAT YOUR CUSTOMERS THE SAME WAY. HE COULD NOT EVEN PICK IT UP THAT I HAVE OTHER FUNDS TRANSFERRED FROM NMG BUT HE CALLS HIMSELF A SENIOR ADMINISTRATOR. I HAD TO COPY PAYROLL ADMINISTRATOR AT MY PREVIOUS COMPANY REGARDING THE R550 PAYOUT THEY CLAIM TO HAVE PAID TO ME (I DIDNT RECEIVE THAT PAYMENT), THAT WAS WHEN THEY TOLD ME ABOUT WAITING ON SARS. MY QUESTION IS DID HE NOT PICK IT UP. LASTLY, WHEN MY SISTER COMPLAIN ON TWITTER WHY DO YOU KEEP INBOXING HER AND NOT REPLY DIRECTLY.

Joseph M's update22 May 2018, 10:17

Reviewer Update

Old Mutual's replyOfficial

25 May 2018, 09:35

Thank you for allowing us the opportunity to resolve your complaint. As stated in our email, the funds were transferred yesterday and should reflect in your bank account today.

Kind regards

KareemahSulayman

Old Mutual Complaints Management

Old Mutual's reply25 May 2018, 09:35

Official

Thank you for allowing us the opportunity to resolve your complaint. As stated in our email, the funds were transferred yesterday and should reflect in your bank account today.

Kind regards

KareemahSulayman

Old Mutual Complaints Management

Joseph M's updateReviewer Update

28 May 2018, 15:16

Thank you for eventually resolving my matter. I got the money this morning. Much appreciate Kareemah

Joseph M's update28 May 2018, 15:16

Reviewer Update

Thank you for eventually resolving my matter. I got the money this morning. Much appreciate Kareemah