old mutual doesn't wanna pay

I am very much disappointed in old mutual, I submitted a funeral claim in May still now nothing. You have been asking me to go to home affairs and to tell them to update the population register and I did that. Now there's no communication from you. I phoned yesterday and they told me that you sent me an email, but I didn't get that email because someone wrote my email address wrong, and it's the second time fixing my email address with you guys. Correct email address ***. I really don't understand how you treat your customers, you guys are still deducting for funeral cover that I am claiming for but you can't pay. What's the reason for that? policy number *** and ***