Old Mutual Doesn’t value Customers

I am deeply disappointed with the service I received from Old Mutual regarding a recent ***** claim. I was ****med via Uber transactions for three consecutive months, resulting in a total loss of R11,000.

Instead of conducting a proper investigation, Old Mutual simply rejected my claim without any meaningful feedback or resolution.

As a long-standing client and former employee for 11 years who pays over R3,000 monthly in policies and annuities, I expected a fair and thorough investigation, not a dismissal of my concern. This experience has left me feeling that Old Mutual does not value or protect its customers.

I have therefore decided to move all my policies and annuities to another financial institution and will be closing my Old Mutual account.

This is extremely disappointing service from a company I once trusted.

Regards ***