Old Mutual doesn’t pay out

I paid into a Tax Free Savings plan via an Old Mutual financial adviser. Almost 6 months later I got an email that the tax free savings plan was cancelled because they could not get the money from me. I sent them the proof of payment and they essentially said, “Oops ! Doesn’t matter, still cancelled, just put through a refund request. I did. I was told it would take 45 working days. It has been 63 working days. The email replies have dried up. Every single time I call the service line it is being escalated. At this point I need to consider all the products I have with this company.

If this company cannot be honest with R18 000, how will they care for the services I’ve been paying for when I get sick or disabled ? Will your company even pay my family out when I die ? Can I really keep paying into this company another 30 years when you’ve shown your company values ?

I still don’t know what happened which lead to the cancellation in the first place ? With the same courage to email to say the contract is cancelled why were you unable to follow up to enquire on the payment prior cancellation ??? This R18 000 isn’t under someone’s mattress. It’s creating value for old mutual yet I’m here unpaid for a forced refund request and have lost on an investment opportunity.

Pay me my money! I’m done with this company.