Old Mutual doesn't care about their clients and its unacceptable

Im worried about the policy that i have with Old Mutual because last year i went through a difficult time dealing with them for my late dad's death benefit and only after i escalated to the CEO and several directors did i get assistance. I have a life cover and funeral benefit with you and i called you last year to change the banking details. To my surprise they split the policies that i had and the one took money from the new account and the other one still went to the old account till it lapsed. I spoke to several people who all promised to get back to me with feedback and a resolution. I decided not to pay for my premium in December and you tried again in January, then you cancelled my policy and there was no contact made with me. I decided not to make the funds available in my account until my problem is sorted and i am back to the original policy that i took out with you some years ago. I called you yesterday to find out what is happening and you are telling me about a revival form but not addressing any of my issues. I am writing this review so that i can have something that i can give to the ombudsman that shows the kind of treatment Old Mutual gives to their customers. I want to find out from you what happens to the loved ones who do not have channels that are able expediate their concerns and do you really car about your customer. And please when you call me can you call me with a solution and not ask me questions about your mistakes in your company and as per FAIS im entitled to receive all the calls i made to your company regarding this matter within a 7 day period and i want those calls. If this matter is not resolved to my satisfaction by Monday i will escalate it to pmoyo@oldmutual for a speedily resolution. Im sick and tired of this kind of service.