Old mutual doesn't care about their clients.

Old mutual doesn't care about their clients, I have submitted a funeral claim on the 1st of April and I was told it will take 2 days for me to get a respond, today is the third day and to make matters worse they haven't even checked my claim. This is a funeral claim which means the money that will be paid must assist with burial but how will I be able to bury my mom when I haven't received even a feed back. This is unprofessional and you do not care about our grieving since you guys add another stress on top of stress we have.