Old Mutual doesn't assist when you want to claim

On Friday the 11th Sept 2020 my Sister and I went to the old mutual branch at Jhb Cbd Harrison street. We needed to claim my late father's unclaimed funds and to find out how much is left on the policy. This was after Old Mutual requested us to come submit the death certificate and letter of authority. Sbongile just said she is offline and took her black lunch back and left her work station. We waited until a male stuff asked us if we have been assisted. We told him Sibongile said she is offline. He then said Sibongile was suppose to make a call for us to old mutual offices in order for us to be assisted. The male staff called old mutual offices for us but there was no answer. Not even once did Sbongile come to explain to us whether she will be able to assist us or not. We then went to her male colleague who tried to assist us to find out who else can assist because Sbongile could not be found anywhere. The male staff member said Sbongile is the only one who has access and he works for a different department. Mind you there were two other Senior citizens who came to the branch and walked out without receiving any assistance from your staff. The male staff member advised us to go the branch at Kirk street, when we got to the branch at Kirk street, the receptionist said they can't assist us but she can call the other old mutual number so we can speak to them on the phone. the phone rang for 30 minutes with no answer until we left. As we were walking out to to tell the receptionist that we couldn't get help over the phone, she was busy talking on her cellphone and didn't even pay attention to us. I tweeted on your old mutual handle about the bad service, you rep**** on tweeter that you will get back to us after sending you all the documents. Today is the 16th Sept 2020 and nobody called. I also emailed *** and *** and there is still no reply.

For such a big company that used to have such a reputable brand, why do you hire people who are dragging your brand down the drain and who have a don't care attitude when they have to assist customers. Old Mutual we want to claim my late fathers funds. Why does one have to resort to hello peter.com just to get you to do your job?