Old mutual doesn't have manager mail addresses

So i have been battling with Old mutual to pay me a very small amount of money for since the 23 October and to date, nothing has happened. I completed forms and sent to them with everything requested on the 23/10, and by the 05/11 i was told the bank statement was supposed to be stamped which wasn't noted on the e-mail sent to me with the required documents. The process was supposed to take 10-15 working days. It is now almost a month and nothing is happening, i asked for the manager or complaints division contact details and being told to call the call centre and request this info?????? How can such a small claim take so long? Now am being told that i can expect feedback the 26/11? That would have taken them a month and 3 days just to pay out R1750.00 Like really???? Then thank goodness i cancelled the policy, your service is pathetic to say the least