TM
Thandi M
1 reviews | Active since Oct 2021
31 Dec 2024, 09:50
Old Mutual does not want to pay
I had a retirement policy with old Mutual and the policy numbers are ***9 and 69667N***5. I have cancelled these 8 years ago and I want to withdraw and old mutual does not allow me to withdraw these funds even with the two pot systems. I have called their offices and even went to the branch but with no luck and I am told they can't see these policies on their profile, what happened to my funds I need my money and and they cannot vanish just like that. Why is old mutual like this when it comes to claiming from them, they don't want to pay. I have other policies with them and I am thinking of moving them to another company. I remember when my uncle passed away I struggled to get my funds paid by old mutual and now this again.
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Replies (9)0
Replies (9)
Old Mutual's replyOfficial
31 Dec 2024, 10:09Hi Thandi
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply31 Dec 2024, 10:09
Official
Hi Thandi
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
TM
Thandi M's updateReviewer Update
13 Jan 2025, 19:17I am so disgusted with old mutual and their service reps that are so inconsiderate. You come and write w review here hoping to get some positive feedback and guess what , old mutual will act as if they are responding to your query. In the review I wrote Belinda Hunt acted as if she is assisting me and vanish and she does nit even have decency of getting back to me to give me feedback. I am so disgusted
TM
Thandi M's update13 Jan 2025, 19:17
Reviewer Update
I am so disgusted with old mutual and their service reps that are so inconsiderate. You come and write w review here hoping to get some positive feedback and guess what , old mutual will act as if they are responding to your query. In the review I wrote Belinda Hunt acted as if she is assisting me and vanish and she does nit even have decency of getting back to me to give me feedback. I am so disgusted
Old Mutual's replyOfficial
14 Jan 2025, 06:31Hello Thandi M, we sincerely apologise for your negative experience with us.It's never our intention to leave customers feeling unsupported. We take your feedback seriously, and we're committed to improving our service.
We have followed up with Belinda, we want to ensure that your concerns are addressed and resolved promptly.
Thank you for reaching out, and we appreciate your patience as we work to make this right.
Regards
Old Mutual Complaints Management
We have followed up with Belinda, we want to ensure that your concerns are addressed and resolved promptly.
Thank you for reaching out, and we appreciate your patience as we work to make this right.
Regards
Old Mutual Complaints Management
Old Mutual's reply14 Jan 2025, 06:31
Official
Hello Thandi M, we sincerely apologise for your negative experience with us.It's never our intention to leave customers feeling unsupported. We take your feedback seriously, and we're committed to improving our service.
We have followed up with Belinda, we want to ensure that your concerns are addressed and resolved promptly.
Thank you for reaching out, and we appreciate your patience as we work to make this right.
Regards
Old Mutual Complaints Management
We have followed up with Belinda, we want to ensure that your concerns are addressed and resolved promptly.
Thank you for reaching out, and we appreciate your patience as we work to make this right.
Regards
Old Mutual Complaints Management
TM
Thandi M's updateReviewer Update
15 Jan 2025, 11:48It's me again
You are quick to come and respond on social media and yet there won't be any action. You responded 2 days ago and what have you done to follow up on my query. I logged this 14 days ago and BELINDA HUNT assured me she will take 5 to 10 working days to resolve my issue and since this day she is not bothered and let alone have decency to respond to my emails . Your service is so pathetic if it means I must write an email and copy my chats and reference this case to any executive from old mutual I will do until someone responds, I want my money from old mutual.
You are quick to come and respond on social media and yet there won't be any action. You responded 2 days ago and what have you done to follow up on my query. I logged this 14 days ago and BELINDA HUNT assured me she will take 5 to 10 working days to resolve my issue and since this day she is not bothered and let alone have decency to respond to my emails . Your service is so pathetic if it means I must write an email and copy my chats and reference this case to any executive from old mutual I will do until someone responds, I want my money from old mutual.
TM
Thandi M's update15 Jan 2025, 11:48
Reviewer Update
It's me again
You are quick to come and respond on social media and yet there won't be any action. You responded 2 days ago and what have you done to follow up on my query. I logged this 14 days ago and BELINDA HUNT assured me she will take 5 to 10 working days to resolve my issue and since this day she is not bothered and let alone have decency to respond to my emails . Your service is so pathetic if it means I must write an email and copy my chats and reference this case to any executive from old mutual I will do until someone responds, I want my money from old mutual.
You are quick to come and respond on social media and yet there won't be any action. You responded 2 days ago and what have you done to follow up on my query. I logged this 14 days ago and BELINDA HUNT assured me she will take 5 to 10 working days to resolve my issue and since this day she is not bothered and let alone have decency to respond to my emails . Your service is so pathetic if it means I must write an email and copy my chats and reference this case to any executive from old mutual I will do until someone responds, I want my money from old mutual.
Old Mutual's replyOfficial
15 Jan 2025, 15:40Hi Thandi, Belinda sent you an email earlier today which reads as follows: Dear Thandi
I apologise for not providing further updates on your case since last week Tuesday.
Actuarial have approved the waiver yesterday afternoon and the business is now following the process to get your funds re-allocated to your investment so that we can assist with your request to disinvest.
I await the timeline of this today and will send it as soon as it is received.
Kind regards
I apologise for not providing further updates on your case since last week Tuesday.
Actuarial have approved the waiver yesterday afternoon and the business is now following the process to get your funds re-allocated to your investment so that we can assist with your request to disinvest.
I await the timeline of this today and will send it as soon as it is received.
Kind regards
Old Mutual's reply15 Jan 2025, 15:40
Official
Hi Thandi, Belinda sent you an email earlier today which reads as follows: Dear Thandi
I apologise for not providing further updates on your case since last week Tuesday.
Actuarial have approved the waiver yesterday afternoon and the business is now following the process to get your funds re-allocated to your investment so that we can assist with your request to disinvest.
I await the timeline of this today and will send it as soon as it is received.
Kind regards
I apologise for not providing further updates on your case since last week Tuesday.
Actuarial have approved the waiver yesterday afternoon and the business is now following the process to get your funds re-allocated to your investment so that we can assist with your request to disinvest.
I await the timeline of this today and will send it as soon as it is received.
Kind regards
TM
Thandi M's updateReviewer Update
15 Jan 2025, 16:09Hi
Belinda sent me email after I wrote here again. Why must we post and complain before you respond to us. I sent Belinda emails and she never responded hence I opted to come here again. Its really pointless to respond and act once we complain. I can also send emails and communications I've been sending without response from OLD MUTUAL , todays email has not paid my money me but its also another promise . Her first response after i posted my complain she stated that , it will take her 5 to 10 days to resolve my issue and we have passed that already. This is my hard earned money that we are talking about so , I am sorry I will make noise until I get it. If it means I must take this to X and tag your company executives I will. I went to branch , wasted my time and money on calls and I was TAKEN from pilla to post without any help from OLD Mutual. I will wait for her response on time frames again as stated on the email.
Belinda sent me email after I wrote here again. Why must we post and complain before you respond to us. I sent Belinda emails and she never responded hence I opted to come here again. Its really pointless to respond and act once we complain. I can also send emails and communications I've been sending without response from OLD MUTUAL , todays email has not paid my money me but its also another promise . Her first response after i posted my complain she stated that , it will take her 5 to 10 days to resolve my issue and we have passed that already. This is my hard earned money that we are talking about so , I am sorry I will make noise until I get it. If it means I must take this to X and tag your company executives I will. I went to branch , wasted my time and money on calls and I was TAKEN from pilla to post without any help from OLD Mutual. I will wait for her response on time frames again as stated on the email.
TM
Thandi M's update15 Jan 2025, 16:09
Reviewer Update
Hi
Belinda sent me email after I wrote here again. Why must we post and complain before you respond to us. I sent Belinda emails and she never responded hence I opted to come here again. Its really pointless to respond and act once we complain. I can also send emails and communications I've been sending without response from OLD MUTUAL , todays email has not paid my money me but its also another promise . Her first response after i posted my complain she stated that , it will take her 5 to 10 days to resolve my issue and we have passed that already. This is my hard earned money that we are talking about so , I am sorry I will make noise until I get it. If it means I must take this to X and tag your company executives I will. I went to branch , wasted my time and money on calls and I was TAKEN from pilla to post without any help from OLD Mutual. I will wait for her response on time frames again as stated on the email.
Belinda sent me email after I wrote here again. Why must we post and complain before you respond to us. I sent Belinda emails and she never responded hence I opted to come here again. Its really pointless to respond and act once we complain. I can also send emails and communications I've been sending without response from OLD MUTUAL , todays email has not paid my money me but its also another promise . Her first response after i posted my complain she stated that , it will take her 5 to 10 days to resolve my issue and we have passed that already. This is my hard earned money that we are talking about so , I am sorry I will make noise until I get it. If it means I must take this to X and tag your company executives I will. I went to branch , wasted my time and money on calls and I was TAKEN from pilla to post without any help from OLD Mutual. I will wait for her response on time frames again as stated on the email.
Old Mutual's replyOfficial
15 Jan 2025, 17:08Hi Thandi, we are sorry to hear this. We can assure you that we are following up regarding this.
Old Mutual's reply15 Jan 2025, 17:08
Official
Hi Thandi, we are sorry to hear this. We can assure you that we are following up regarding this.
TM
Thandi M's updateReviewer Update
22 Jan 2025, 21:56Hi
On the 15 of Jan , you copied and posted an email reply from Belinda Bell promising to reply to me and today its the 22 Jan , 7 days later still no valid feedback from OLD Mutual with regards to my money that is not showing on your system. What's your come back , another empty promise .
On the 15 of Jan , you copied and posted an email reply from Belinda Bell promising to reply to me and today its the 22 Jan , 7 days later still no valid feedback from OLD Mutual with regards to my money that is not showing on your system. What's your come back , another empty promise .
TM
Thandi M's update22 Jan 2025, 21:56
Reviewer Update
Hi
On the 15 of Jan , you copied and posted an email reply from Belinda Bell promising to reply to me and today its the 22 Jan , 7 days later still no valid feedback from OLD Mutual with regards to my money that is not showing on your system. What's your come back , another empty promise .
On the 15 of Jan , you copied and posted an email reply from Belinda Bell promising to reply to me and today its the 22 Jan , 7 days later still no valid feedback from OLD Mutual with regards to my money that is not showing on your system. What's your come back , another empty promise .
Old Mutual's replyOfficial
23 Jan 2025, 01:09Good day Thandi,
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply23 Jan 2025, 01:09
Official
Good day Thandi,
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management