Old mutual does not want to give me my money

Item: Old Mutual
Rating: 1
Author: Precilla M

I had an investment policy with Old Mutual that matured on the 30th of September 2024, up to today i have not received my money. I called customer service several times each time there's a new form that i have to complete, i went to the mamelodi branch many times and they dont know what is the problem. I was told that there is a cession on my policy but no one knows why is it there, who put it there and who is supposed to remove it. But it has to be removed so that i can access my funds. I cant do this anymore. As a customer i cannnot take this anymore

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Replies (1)

Old Mutual's replyOfficial

08 Jan 2025, 18:19

Hello Precilla M, we sincerely apologise for the frustration and inconvenience you’ve experienced regarding your investment policy. Your complaint is important to us, and we understand how distressing it can be not to receive your funds as expected. One of our complaint assessors will investigate the issue surrounding the cession of your policy. It’s crucial for us to resolve this matter swiftly so that you can access your funds without further delay. We will ensure that a dedicated representative assists you through this process.

Thank you for your patience, and we appreciate your understanding as we work to resolve this matter.

Regards
Old Mutual Complaints Management

Old Mutual's reply08 Jan 2025, 18:19

Official