Old Mutual does not resolve my queries
<p>My experience with Old Mutual is terrible. I have been paying an annuity over 20 years, that matures 1 July 2017. I received communication with very little info as to what my options are.</p> <p> </p> <p>I have mailed them since 30 May 2017, almost daily, to their service email box, requesting information. My sin is, I mentioned that I do not want to use a financial advisor and myself want to decide what investment option I want to do.</p> <p> </p> <p>It seems Old Mutual is incaple, or unwilling, to help you if you do not use a financial advisor, and they want to force me to use a financial advisor. I do not need a financial advisor, I am capable of doing my own choices.</p> <p> </p> <p>A call centre administrator, Nicky Jacobs, has answered a few of my emails, but he DOES NOT resolve my queries. It is 13 June, maturity of the policy 1 July, and I attempt everything from my side to finalize the process. Old Mutual though, does not give me the information I need to make my decision as to what I want the annuity to be invested in.</p> <p> </p> <p>The experience is dreadfull. I consider moving my annuity funds to Sanlam as I did a similar exercise with them last year, and I had no trouble at all to get everything done. If they do not help me soon, I am done with them.</p> <p> </p> <p>If this is not addressed, be assured I will make sure the media will know about this.</p> <p> </p> <p>I regret the day I ever took out this annuity from Old Mutual, and be assured it will be the last time me and my family will ever take out new products from them ever again.</p> <p> </p> <p>I have no words as to how terrible this experience is.</p>