Old Mutual does not reply to queries sent via email

I logged a call via email to Old Mutual on 27 October re: queries on all x4 of my policies and have since to date not received any feedback. Trying to get through via telephone is a nightmare on its own. And I tried the online live support option but the "Chatbot" cant even answer my queries. Whats the point of having a the online support as an option if its cant answer any questions? Ive been with Old Mutual for years and I am really considering cancelling all my policies with them. Old Mutual Enquiry --CCCPE***2-- reference number in case someone decides to call me back one day.