FH
Fred H
1 reviews | Active since Dec 2018
26 Aug 2020, 13:15
Old Mutual does not reply back
Good day,
I have written nearly a week ago an email, at first the response was quick thereafter the response was not forthcoming. They asked me for my policy number or my ID, which I already gave in the first email, I rep**** twice back with the requested info. 69345SB***3
I'd number ***.
Why no reply? When will you reply?
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Replies (1)
Old Mutual's replyOfficial
27 Aug 2020, 19:28Dear Fred Hayward
We received your Hellopeter review of 26 August 2020.
We are sorry to hear about your service experience. We are investigating this matter and we will contact you to provide feedback.
Kind regards
Brent Sellidon
Old Mutual Customer Complaints
We received your Hellopeter review of 26 August 2020.
We are sorry to hear about your service experience. We are investigating this matter and we will contact you to provide feedback.
Kind regards
Brent Sellidon
Old Mutual Customer Complaints
Best regards,
Old Mutual's reply27 Aug 2020, 19:28
Official
Dear Fred Hayward
We received your Hellopeter review of 26 August 2020.
We are sorry to hear about your service experience. We are investigating this matter and we will contact you to provide feedback.
Kind regards
Brent Sellidon
Old Mutual Customer Complaints
We received your Hellopeter review of 26 August 2020.
We are sorry to hear about your service experience. We are investigating this matter and we will contact you to provide feedback.
Kind regards
Brent Sellidon
Old Mutual Customer Complaints
Best regards,