Old Mutual does not have Client Service ALL RED TAPE

A simple question to Customer Care, "Can I increase the amount of my debit order on my RA" Two weeks of backwards and forwards, send your policy number, redirecting to the wrong department, the right department, now I must send a signed, dated LETTER to stating my request. You verify every single piece of information about me, including me email and telephone number and after TWO WEEKS you decide to tell me I must send a LETTER, dated and signed with my request. I have nopt asked anything about an account, a policy or any information that could be considered sensitive. This is a GENERAL QUESTION. Can I increase the amount on the debit order of my RA? The answer is YES or NO! THEN I complete documents that I have to sign to make any changes. Pathetic. TWO years ago I signed and dated a LETTER authosrising a consultant to review all my personal information and no one came back to me.