Old Mutual does not comply with FICA

I write this email with a great deal of disappointment in old mutual. I have a policy with your company that started last year, which I was very pleased with until now.

I recently had a look at my bank statement to find that on the 25/03/2020, 28/04/2020 and 25/05/2020 amounts of R 31 are deducted from my account. I have reason to believe that Old Mutual has everything to do with it. Your company is well known for *****, *******ion and mistreating clients.

Today I called into an extremely long hold with your complaints department. Then called in to select options that do not pull you through to the correct department. A million years later I spoke to a gentleman named Paul Mksiko that assisted me with regards to the above matter. His intentions are innocent however, I do not think he understands the degree of my case.

I am informing you that I want this sorted by Monday or I will expose you for your crimes on social media and open a case with the ombudsman. I am extremely angry and emotional about this matter, you have caused me a great deal of trauma. I fear that my details have been leaked for everyone to use, My right to privacy has been violated.

In these hard times many South Africans are struggling but Old Mutual found an opportunity to take advantage of their client by deducting further than normal. We are all suffering but *****ing from your client is very low. On the other hand I am not surprised, after a grieving family tried to claim their family member Old mutual was *********** and inconvenient causing the family to go to the extremes to bury their loved one.

This is what you want your clients to do, go to extremes? I could be next. This happened after I joined otherwise I would have not. The current plan was for my grandmother as she could not find something affordable and old mutuals seem competitive. This incident makes me afraid of what is going to happen to my grandma and I once we are gone.

Regards

Very Angry Black Woman