NM
Nancy M
1 reviews | Active since Oct 2017
03 Jul 2020, 12:25
Old mutual does not care for its customers.
I sent emails to old mutual requesting funds from my cash back. But they sent me an email saying I must go on their WhatsApp platform. However this platforms does not give me any option about withdrawing funds from a short term pocket. They also said a consultant will contact me. But till now no word. What's happening?
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Replies (2)0
Replies (2)
Old Mutual's replyOfficial
03 Jul 2020, 14:40Dear Nancy M
We are sorry to hear about your service experience.
We will investigate and contact you directly to resolve.
Regards
Complaints Management
We are sorry to hear about your service experience.
We will investigate and contact you directly to resolve.
Regards
Complaints Management
Old Mutual's reply03 Jul 2020, 14:40
Official
Dear Nancy M
We are sorry to hear about your service experience.
We will investigate and contact you directly to resolve.
Regards
Complaints Management
We are sorry to hear about your service experience.
We will investigate and contact you directly to resolve.
Regards
Complaints Management
NM
Nancy M's updateReviewer Update
07 Jul 2020, 00:51Good day
I need to know whether my claim has been processed and when my funds will be available.
I need to know whether my claim has been processed and when my funds will be available.
NM
Nancy M's update07 Jul 2020, 00:51
Reviewer Update
Good day
I need to know whether my claim has been processed and when my funds will be available.
I need to know whether my claim has been processed and when my funds will be available.