EL
Eugene L

1 reviews | Active since May 2022

13 Dec 2024, 12:36

Old Mutual does not care and doesnt know what service is !

what a disgusting company with disgusting service if you can call it that, three system errors on their side and almost three months later and i still have not received my pension pay out, their consultants dont even speak properly on the phone as they work from home and it sounds like fish and chips shop business, they cant give me a straight answer on when i will get my money, ask for a manager to call you back and that never happens. they dont even care that i have a teo month old baby who needs milk they just dont care- this review wont even get answered either ! next stop im coming to your offices and i will show you something new !!

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Replies (1)
Old Mutual
Old Mutual's reply13 Dec 2024, 12:47
Official
Good day Eugene,

We have received your review and sincerely apologise for the distressing experience you have described. It is deeply concerning to hear about the challenges you have faced during this difficult time.

Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.

We understand the importance of finalising this claim as quickly as possible, and we will do everything possible to provide clarity and resolution.

Kind regards,
Old Mutual Complaints Management