Old Mutual does not care about its clients!!!

Old mutual is the worst provider i have ever had to deal with. In 2018 my mother invested with the company but she unfortunately passed away in 2019 and we have been trying to claim her money since then. We claimed the money at a Qumbu branch where they told us we need an estate account which we opened immediately then they kept sending the same form over and over saying that it wasn't completed. We then consulted at the Mthatha main branch where they made us start over the whole process but they continued to send the same email over and over saying the claim wasn't completed. After a few months we claimed the money again and when we made a phone call to the head office they told us a claim wasn't made and the consultant assisted us with making a claim again, after a while we visited the Qumbu branch again and they told us the claim was never processed and we had to start over again then she told to wait 15 days but 15 days passed and there was still no money. This happened last month and when we visited the branch beginning of April 2021 they told us the claim was made and we were told to wait another 15 days but 15 days have passed once again and the money has not been paid. We are struggling to make ends meet as all of us are unemployed and cannot understand why it takes 2 whole years to process a claim