LM
Lesego M

1 reviews | Active since Jul 2021

28 Oct 2021, 08:41

Old mutual does it again!!!!

I requested a RETIREMENT ANNUITY policy and was sold a "savings for retirement" policy. The sales agents are either not trained in the product they are selling or they are trained very well to sell customers the incorrect products. I has sent emails to have this corrected, or at least help me change to the correct investment policy with no avail. I have sent emails and called only to be transferred from pillar to post. One should never bother with the "call me" option on their website. It's only applicable to sales calls. I am highly disappointed with their service and will be advising everyone I can reach not to even consider taking any of their products.

0
Replies (3)
LM
Lesego M's update08 Nov 2021, 10:34
Reviewer Update
Not surprising that I have not received any feedback.
Old Mutual
Old Mutual's reply08 Nov 2021, 15:58
Official
Dear Lesego M

We sincerely apologize for this. We will follow up with the relevant area.

Kind regards 

Thabiet Mintin 
Old Mutual Customer Complaints Management
LM
Lesego M's update17 Nov 2021, 19:53
Reviewer Update
When should I expect to contacted? Can it please be someone competent.