Old Mutual - ***** Business (Does not pay out people's money)

I opened a Tax Free savings plan at Old Mutual in my infant son's name online in April and when I realised that I could get better interest elsewhere early late May I went into a branch to close the account and withdraw all the cash that was in the investment. When I went to the branch they told me to bring that I did not have sufficient documents to close and withdraw the money, I had my son's bank statement and my son's birth certificate copy. They told me that they needed my bank statement too. When I went the second time with my son's birth certificate copy, bank statement and my bank statement they told me that they actually need my son's original birth certificate not a copy so I had to come the next day with his original birth certificate. When they finally accepted that I had all the required documents, mid June, I was told that I could not close the investment and withdraw the money only my son can do that. I explained that my son was an infant and they told me that it would be ********** for me to withdraw the money on his behalf without his consent. So I asked them to transfer the money money rather to the new investment account I had opened for him and they refused, I then asked that they stop the debits from my account because I no longer wish to pay towards this account and my son could withdraw the money when he is old enough to do so. They told me that would be arranged. Last month on the 25th they debited from my account and I reversed the debit because I asked to no longer pay towards that investment, this morning I get a text message from Old Mutual complaining about not receiving the money after countless efforts to try and get it and they will cancel the contract. Reference Number: CEB ********** 690