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Spassie E

1 reviews | Active since Aug 2024

10 Oct 2025, 08:19

Old mutual do good with your clients

Old mutual is a lier and ****MERS. They are not selling funeral products only, but selling lies. They just covering themselves with funeral products but behind them they are liers. I joined through a financial advisor a funeral policy. She explained to me terms and conditions of the product. Now come to the claim process old mutual plays hide and seek. They don't do according the product I bought. I was warned and saw the bad review at social medias but I continued signing up for their product not knowing that I will be their victim. Always old mutual don't treat it's client with respect. They always want clients to fight to get their benefits. Clients stuck with funeral arrangements because old mutual decided not to payout as terms and conditions

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Replies (1)
Old Mutual
Old Mutual's reply10 Oct 2025, 09:36
Official
Good day Spassie,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management