Old Mutual disrespect its clients

My cousin had a funeral policy with Old Mutual to which my Aunt was included in the scheme. Unfortunately, my cousin passed away in 2009, Old Mutual did not make a payout for her. My Aunt, after her daughter passed on continued with the payments of R150 to Old Mutual every month. My passed away end June 2020.

A claim was submitted on the 8th July 2020. A response on the 9th July acknowledged receipt of claim and OM mentioned to still calculate the correct payout. A follow up was made on the 22 July still the same response.

It is over a month now since the claim was lodged. The claim is yet to be processed. Both people who were covered by this policy had passed on with no payouts todate.

OM is an essential services provider and was as such active during lockdown. That they take this long to respond to what is in their books and the R150 religeously paid to their banking account by my Aunt after the death of her daughter is a sign of disrespect.

We shall not let this slide.