1 reviews | Active since Mar 2011
OLD MUTUAL - Dismal customer service
We have a Tax-Free investment with Coronation that we wish to transfer to Old Mutual. On 12 Mar 2026 Coronation issued correspondence to Old Mutual for the transfer of the investment. Coronation ref No *** and Old mutual ref No ***. On 20 Mar 2026 Coronation informed that they sent numerous emails to Old Mutual requesting details to conclude the transaction but Old Mutual has not responded to date. We in turn relayed this message to Old Mutual.
We Initiated communication with Old Mutual complaints on 30 Mar 2026 telephonically and provided all the details as specified above. On 31 Mar the complaints team provided us with the reference No CSCCA***1 on an email.
We have since followed up on 20 Apr 2026 and are still awaiting a response. Coronation has not received any response either. The transaction is still not completed.
I am aghast at the level of service provided by Old Mutual.
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Further to the above, Coronation responded to Old Mutual again on 08 May 2026 and 15 May 2026. This is after the numerous emails. previously mentioned.
I have also sent you a copy of the document sent by Coronation on 20 Apr 2026 and 13 May 2026.
This transaction is now outstanding since 12 Mar 2026 .... Almost 10 Weeks or Two and a half months.
The matter stays UNRESOLVED.
Further to the above, Coronation responded to Old Mutual again on 08 May 2026 and 15 May 2026. This is after the numerous emails. previously mentioned.
I have also sent you a copy of the document sent by Coronation on 20 Apr 2026 and 13 May 2026.
This transaction is now outstanding since 12 Mar 2026 .... Almost 10 Weeks or Two and a half months.
The matter stays UNRESOLVED.
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management