Old Mutual Disinvestment Payout

Item: Old Mutual
Rating: 1
Author: Khanyi M

Good Day

I'm writing to follow up on my father's disinvestment that was done in November. The application and documents were submitted at the Richards Bay Branch, and he has been taken from pillar to post the payout is still pending and it's getting a bit concerning.

He was given the below reference numbers when he called in to check his payout 1st REF No; CEB *** 2nd REF No CED ***

Could you please check the status and let him know, it is unfair to have an elderly person run up and down for two months and still get no assistance.

I feel he should just cancel everything he has with Old Mutual and get a new service provider.

Helpful (0)

Replies (3)

Old Mutual's replyOfficial

14 Jan 2026, 14:43

Good day Khanyi, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management

Old Mutual's reply14 Jan 2026, 14:43

Official

Khanyi M's updateReviewer Update

15 Jan 2026, 16:10

Good day

Is there any progress?

Khanyi M's update15 Jan 2026, 16:10

Reviewer Update

Good day

Is there any progress?

Old Mutual's replyOfficial

15 Jan 2026, 16:51

Hi Khanyi

Please note that feedback will be sent to you directly via email.

Regards,
Old Mutual Complaints Management

Old Mutual's reply15 Jan 2026, 16:51

Official

Hi Khanyi

Please note that feedback will be sent to you directly via email.

Regards,
Old Mutual Complaints Management