OLD MUTUAL DISINVESTMENT

I have several investments accounts with old mutual and have since decided to disinvest from some of them. I phoned them to enquire and a disinvestment form was sent and i filled it in. I went to the Rustenburg branch to get assistance with submitting the forms only to be told i had to do it myself. I first sent out my forms on the ninth of january and was given CCC ********** 2 as reference. The next time i received correspondence was when I asked how far was the process to which I was told to resend the documents. I did so again and I received a system generated email informing me that my documents would be submitted within 8 working hours and CSCCA ********** 5 was provided as my tracking number. I was again told there was no attachment on the email so I resend them again, then it occured to me that old mutual consultants were ***********. I decided to call them today, I called a total of 6 times loosing a total of R35 in airtime while waiting to be connected to the next available agent. I intended to use the money in my investments to pay my registration fees for university but the incompetence I received has forced me to delay registering. I need that money as soon as possible , after which I will severe all business dealings with old mutual including the money accoubt.