Old Mutual disgruntled customer

I had trouble with using the WhatsApp to withdraw my two-pot since 25 Sept 2024, went to the branch countless times but was made to call the two-port department who promised to assist. Finally 30 October 2024 was assisted by a lady when I called the head office number. I was able to do a withdrawal application on that day an received an email with regards to this, but since then I haven't received any money and their 30 days period has elapsed when I called on the 29 November 2024 they told me they would escalate my matter, I asked for a time frame, but they refused to give me one. Ever since I have been calling them they always promised to call back and give me an update on this matter. I also kept record of all the reference numbers of the calls I made. Their service is utterly poor, I'm willing to move my retirement annuity to another insurance company, where I will get better service. I even made an example when I called that my colleague app**** on 15 October 2024 but in less than 7 days she had received her payout. I'm really disappointed I really viewed Old Mutual as one of the the most prestigious industry but they actually proved me wrong. Disgruntled customer.