Old Mutual - disgrace to the financial services industry

I have been battling for over two months to get my Retirement Annuity transferred from Old Mutual to Allan Gray. Despite repeated follow-ups, I have received no meaningful feedback. Instead, I have been met with delay tactics and complete lack of communication.

This is my investment money — money I worked hard for and entrusted to Old Mutual. I deeply regret that decision. I have completed three similar transfers from other providers without any issue, so why is Old Mutual refusing to release my funds?

The way Old Mutual is handling this matter is a disgrace to the financial services industry. I am now warning my friends and family never to purchase a product from Old Mutual. The experience has been unacceptable, and I will continue to raise awareness until my money is rightfully released.