Old Mutual - Disgrace of NOTE

It is of an appalling nature that I have been trying to get Old Mutual to provide me with an IRP5 for over 6 months now. It is most obvious that the consultants are not competent enough or trained to deal with this kind of matter.

Firstly, it is a miracle if your call is answered. If and when the call is answered, the client gets sent from pillar to post. Over the past month, I have spent more than 30 hours on my phone seeking assistance to get this issue resolved. I have even gone to the lengths of logging a complaint with the complaints division but this was also to no avail. Email after email is sent only to receive no response. Message after message is left, also do not receive a response.

It is an absolute disgrace that old Mutual are quick to collect revenue but is unable to provide any service other than "no service"