Old Mutual, Disgrace

On the 05/03/20, I went into Old Mutual Greenstone to cancel my 2 year old policy & was assisted by Paul. The amount on the day was R108 000 & i was advised and also signed a contract that the disinvestment amount to be paid out is R99 748.59 On the 14/03/20, only an amount of R98 749.57 was paid out. I sent an email to Laura Bosch, William Verral and ***, till today none has gotten back to me. I called the Services desk on the 16/03/20 to be advised that they can't assist me & I need to go back to the branch. I then called Paul who advised that the balance of R999.02 would be paid out in 2 days time as it's normal for the amount to be paid separately. On the 19/03/20, I called & spoke to Paul who advised that the market value had dropped hence a further R999.02 was deducted. This was supposed to be explained and put in the contract which was not. I had already signed, stopped & cancelled my policy, how does my money keep reducing thereafter. He, Paul, further advised that i was supposed to cancel my contract before 13h00, as thereafter, i get charged. He further stated that he is also unaware of such. None of this was explained or is even in the contract. I am greatly and highly disappointed in Old Mutual. After already deducting R8000, I am now told that the R999.02 is because i cancelled the policy after 13h00?? I do not & will not accept such nonsense. The contract i signed, which is in my position is for R99 749.57 and that's the amount I am expecting.

I regret ever even considering investing with Old Mutual. And will never recommend them to anyone.