Old mutual disaster on my funeral cover

- I don't understand why I have two different ref numbers on one case; I took up a funeral policy with Old Mutual in year 2007 and covered my father and was paying monthly premium of R205 specifically for him, The agreed pay out amount upon a claim was initially R29,000. When father passed away in April 2023; upon claiming for his death, I was told the amount to be claimed is R26,000 and not R29,000 - I questioned why the change? I was told my father was VERY old he could not qualify for the original R29k but R26k and that I would receive it in 24hours. The following day - after the 24hrs, I received a mere R9,361. I went back to the (Volksrust branch) again to ask what exactly was happening, I was told the same reason that my father was too old and that if I'm not happy I should email their Head Office and further log a complaint with them. This whole ******* story from Old mutual is long and disgusting. All I want and DEMAND is that old mutual must pay me the R29k payment I know from the cover I chose. The funeral palour that I asked to bury my father on credit need their money. I DEMAND old mutual to pay me all that is due to me, What exactly they wanted me to do with a R9000 after all these years I've been paying for the policy??? This is a spit on my face and I refuse it. I just want my money. Whatever discrepancies that may have resulted into this mess I blame old mutual because I submitted all supporting documents and everything else needed when I took up the policy. old mutual NEVER communicated anything (if there was) that would change whenever I would make a claim. I DEMAND THE FULL PAYMENT OF MY FATHER'S COVER!!!!!!!!!!!!