NB
Nancy B
1 reviews | Active since Apr 2024
10 Jun 2026, 11:35
Old Mutual Disappoints
I have been trying to change bank details for my husband's Old Mutual Policy. I am the premium payer and need to close the account where debit order is currently going off as the bank fees are too high. Neither my broker nor I am getting any response. There is nowhere on the website where I can change it even under his profile. I am at my wits end
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Old Mutual's replyOfficial
10 Jun 2026, 11:49Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply10 Jun 2026, 11:49
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management