PM
Philile M
1 reviews | Active since Apr 2021
03 Dec 2021, 13:08
Old Mutual disappoints
Im really disappointed at Old Mutual. I went to the Newcastle Mall branch on Saturday, 27 November 2021 to cash out my investment. Everything seemed to go well. I even received an sms on Tuesday, 30 November 2021 which confirmed that my money will be paid into my account within 2 working days. It's now 03 December 2021 and I haven't received my money. I called them this morning and said there was some technical error that resulted in me not receiving my money. I didn't appreciate that I had to keep calling Old Mutual in order to find out what's going on and when my money will be paid.
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
03 Dec 2021, 13:11 Good day Philile Mngadi
We received your review on the 3 December 2021
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We received your review on the 3 December 2021
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,
Old Mutual's reply03 Dec 2021, 13:11
Official
Good day Philile Mngadi
We received your review on the 3 December 2021
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We received your review on the 3 December 2021
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,
PM
Philile M's updateReviewer Update
03 Dec 2021, 13:12The money has just reflected
PM
Philile M's update03 Dec 2021, 13:12
Reviewer Update
The money has just reflected
Old Mutual's replyOfficial
03 Dec 2021, 14:08Good day Philile Mngadi
I am pleased to hear your funds have successfully reflected.
I will definitely inform the relevant department of your update.
Thank you
Regards
Old Mutual Complaints Management
I am pleased to hear your funds have successfully reflected.
I will definitely inform the relevant department of your update.
Thank you
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply03 Dec 2021, 14:08
Official
Good day Philile Mngadi
I am pleased to hear your funds have successfully reflected.
I will definitely inform the relevant department of your update.
Thank you
Regards
Old Mutual Complaints Management
I am pleased to hear your funds have successfully reflected.
I will definitely inform the relevant department of your update.
Thank you
Regards
Old Mutual Complaints Management
Best regards,