GP
Gerhardt P

1 reviews | Active since Mar 2014

28 Mar 2021, 08:15

Old Mutual disappointment

Dear Old Mutual, For the last 3 weeks we needed to change my fiancé beneficiary on her profile after your financial advisor advised her that she will change it only after the policies were active, after the 3rd premium went if we tried to change the beneficiary my fiancé can not be her own beneficiary after she past away ( Old mutual adviser brilliant idea). The old mutual adviser was more interest to get us on board on the MTI platform as given us financial advised on the Old Mutual products. At this stage we are considering moving over our portfolio's away from Old Mutual. Not even talking about the term insurance when we had a claim we had to arrange everything on our own. Please assist us with a new adviser that actually know Old Mutual Products.

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Replies (3)
Old Mutual
Old Mutual's reply28 Mar 2021, 08:31
Official
Good day Gerhardt

Thank you for your review. 

We apologize for your service experience.  We will investigate this matter and contact you to provide feedback. If we require any additional information, will contact you.

Kind regards 
Old Mutual Customer Complaints 

Best regards,

Old Mutual
Old Mutual's reply29 Mar 2021, 12:09
Official
Good day Gerhardt

We have responded via email today.

Kind regards 
Old Mutual Customer Complaints 

Best regards,

Old Mutual
Old Mutual's reply31 Mar 2021, 11:40
Official
Good day  Gerhardt 

I have tried contacting you today. Your contact no goes to voicemail immediately.

Date of call: 31 March 2021 11:37AM

I have also sent a follow-up email thereafter.

I need to obtain more details about your fiancé's complaint.

Kind regards 
Shannon Wentzel
Old Mutual Customer Complaint 
 

Best regards,