1 reviews | Active since Jun 2021
Old Mutual -DISAPPOINTING SERVICE
My hubby and i have policies with OM for over 15 years and its sad to note through our financial advisor we are unable to get any feedback/resolution with the query regarding the holiday premiums. OM allowed my hubby 3 months break from the premiums during Covid last June 2020. Of which OM allowed 2 of the 3 months break. There was one missed premium due to this and we continued to pay thereafter . All proof of payments and communications were sent in February 2021. The policy is not reinstated to date from March 2021. The last premium was taken off on 28 February 2021.Our financial advisor has been liaising with the consultants and the issue is that the consultants are working from home and there are delays . Now my adviser wants to look at doing another policy. I don't think this is fair on my hubby.
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with your husband directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with your husband directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
It is with great relief i write this message. The regional manager of OM responded to our Broker to advise that my hubby's policy will be reinstated. The broker will handle the policy from here on. Thank you Hellopeter for the publicity. A matter that prolonged for 3 months took a few hours to get resolved. We look forward to a long and happy relationship with OM going forward . Many thanks.
It is with great relief i write this message. The regional manager of OM responded to our Broker to advise that my hubby's policy will be reinstated. The broker will handle the policy from here on. Thank you Hellopeter for the publicity. A matter that prolonged for 3 months took a few hours to get resolved. We look forward to a long and happy relationship with OM going forward . Many thanks.