Old Mutual - Dinosaur

Needed to pay in a additional lump sum to an RA i have with them. 24 February 2021 documentation was sent through and Old Mutual confirmed all in order. On 01 March 2021 they inform me that my policy does not accept cash payments. This is after tax submissions and confirmation from their side that everything is ready. They requested my bank details and I sent that through, after not hearing anything back follow up on the 11th of March, now they need bank statements and payment will take 30 days to process. Cannot believe that a company of this size still operates like this. Very poor service, clearly not focused on their clients. Will be moving away to companies that are actually willing to work with their clients.