LY
Londi Y
1 reviews | Active since Jun 2020
18 May 2025, 02:08
Old mutual didnt debit now policy has lapsed
I would like to shatre my frustration with old mutual.I had a stop order with them then changed to debit order they d3ducted from the the bank then suddenely stopped. I been paying for my life policy for years.I tell them i want a refund of my premiums as i never asked them to stop and they never even tried to to debit as from February .Now my polivy has lapsed because of them and they telling me to write a letter to cancel but iv never asked to cancel they just decided to not to debit from my account.I want my money back i can not contribut efor so many years and now have a policy lapse because of them.I want my money
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Old Mutual's replyOfficial
18 May 2025, 10:47Hi Londi
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply18 May 2025, 10:47
Official
Hi Londi
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management