Old mutual did not pay out funeral policy

Never been this dissatisfied or disappointed by the the service from old Mutual. My husband lost her first born baby and submitted all the required documents on the 19/04/2020 to claim for burial insurance. The whole week nothing happened instead when he went on Thursday to check why the money was not in, the queenstown branch made him submit the claim again and said they will make it urgent. If we did not have other means we would have not buried the child because the money did not come and the funeral that it was meant for has passed. We did not do everything we wanted for the child as we had limited cash. Old mutual decided to frustrate us further by not paying out the policy money they were deducting all these years.

I plead with the management to release our money even though the funeral has been done. We need to pay our debts.