Old Mutual Diabolical Service

I have experienced the most diabolical service from Old Mutual.

I sent a request to Old Mutual Superfund to do an in-fund transfers almost 3 months ago. A simple process in my view which according to their SLA takes up to 21 days, as funds are moved with the superfund, yet I have been taken from pillar to post as to what is causing the delay, with no clear reason given, for my request to be executed.

Their *********** service agents are clueless, aren’t able to give a coherent response as to the what the problem is and always lie about getting back with feedback however they never do.

It’s truly despicable however Old Mutual treats its clients. Theirs is no system to escalate the matter as I’ve requested multiple times for the matter to be escalated yet no one seems to care. To date I’m still waiting for my request to be processed with no end in site. I would simply like for my request to be executed!

Dissatisfied Customer