Old Mutual - diabolical service

My mother passed away on the 1st of May 2020. She left a Retirement Annuity Policy to my sister who was in a Frail Care facility. After months of haggling, emails not rep**** to, we finally got our paperwork in order and approved. on the 11/3/2021 we got confirmation that the entity is complaint but had to complete a new business Application form with the help of an advisor. I have called the customer line, I have left a message on the website and I have sent 6 emails! In the mean time, my sister who the money was meat for, has passed away! Imagine the process now! The service from Old Mutual has been absolutely shocking and I am still waiting for feedback!