WL
Wayne L
1 reviews | Active since Sept 2014
12 May 2025, 08:34
Old Mutual Despicable Service - A simple Query has now taken over 2 months
CCCNM***5 I started this query on 11th March 2025. Yet, I am yet to get an answer to this query, even though the service manager (Glen May, Senior Administrator) says he has multiple time escalated to the relevant department. All I am asking for is to get my balance on my annuity for 6 months (I asked this in March2025), and specifically what it was on the 5th of December 2024.
If they are unable to give me these, does this mean that my money is safe? or even still there?
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
12 May 2025, 08:49Good day Wayne,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply12 May 2025, 08:49
Official
Good day Wayne,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management