Old Mutual deplorable service - NEVER AGAIN

I made a Severe Illness Claim in Feb 2022 but still not paid out. Claims submitted in Feb 2022, acknowledgement of these forms on 3 March 2022. No feedback received until April 2022, when I had to call in. I was told that correspondence was sent to a broker that had left the company in December. They were informed I had a new broker in Feb 2022. I confirmed the new broker's details again. No feedback till May 2022. I had to call in, they then tell me I need more forms submitted and they have sent correspondence to the old broker - AGAIN. Eventually get the forms through the new broker submit this. In June 2022, further information was requested for, including information already submitted. I call again in the beginning of July 2022, they then tell me that they never received all the necessary forms ( the same documents that i already sent in) and they still hve the old brokers information on my profile. Broker eventually tells me that his superior spoke to an old mutual superior byt the name of Darius and feedback will be within the week or so. It is now 3 weeks later -zero feedback. So, a broker that has resigned, their details are still on the system, even though I requested for them to change this 3 TIMES! and almost 6 MONTHS later, there is no feedback or payout. What gives here?? enough is enough. Please sort this out ASAP. I will never use Old Mutual ever again!

Your call centre operations in terms of options and being transferred to the right people is exhausting and your conduct of this claim is deplorable! I have wasted hundreds of rands on airtime with your call centre, and also had to pay medical specialist JUST to sign a form!