RP
Roshinie P
1 reviews | Active since Feb 2016
14 Aug 2025, 11:37
OLD MUTUAL DELAYS WITH PAYOUTS
Old Mutual's Turn Around Time is actually scary, everyday since 6 August the broker has been contacting them, and everyday its a different story for the payout. My broker has submitted my withdrawal application to old mutual on 5 August, today it is working day 7, and I have not yet received my funds. last week my application was in review, yesterday it was with payments team, today it's with pricing team - so when does the client get paid out. Other Simi**** industries take a maximum of 4 days to pay out. 2 days for the instructing withdrawals, 1 day to receive the funds, then day 4 payout to the client?? Old Mutual's service is pathetic. Customer Name - Roshinie Pillay - ***
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Replies (5)0
Replies (5)
Old Mutual's replyOfficial
14 Aug 2025, 11:51Good Day Roshinie P, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply14 Aug 2025, 11:51
Official
Good Day Roshinie P, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
RP
Roshinie P's updateReviewer Update
15 Aug 2025, 10:09Good Day Thank you for your response. I would appreciate that my payment is actioned and received by me today. Thank you
RP
Roshinie P's update15 Aug 2025, 10:09
Reviewer Update
Good Day Thank you for your response. I would appreciate that my payment is actioned and received by me today. Thank you
Old Mutual's replyOfficial
15 Aug 2025, 11:16Good day Roshinie, thank you for making contact. We can assure you that we are following up regarding this.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply15 Aug 2025, 11:16
Official
Good day Roshinie, thank you for making contact. We can assure you that we are following up regarding this.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
RP
Roshinie P's updateReviewer Update
21 Aug 2025, 08:15It's exactly a Week from my original complaint - and still NO PAYOUT from Old Mutual.
What does following up mean, in Old Mutuals World, definitely doing nothing is what it means?
Is this how valued your customers are, Never again will I take any policies from Old Mutual
What does following up mean, in Old Mutuals World, definitely doing nothing is what it means?
Is this how valued your customers are, Never again will I take any policies from Old Mutual
RP
Roshinie P's update21 Aug 2025, 08:15
Reviewer Update
It's exactly a Week from my original complaint - and still NO PAYOUT from Old Mutual.
What does following up mean, in Old Mutuals World, definitely doing nothing is what it means?
Is this how valued your customers are, Never again will I take any policies from Old Mutual
What does following up mean, in Old Mutuals World, definitely doing nothing is what it means?
Is this how valued your customers are, Never again will I take any policies from Old Mutual
Old Mutual's replyOfficial
21 Aug 2025, 08:47Good day, Roshinie P
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
Old Mutual's reply21 Aug 2025, 08:47
Official
Good day, Roshinie P
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management